Troubleshooting Capture Extension Shortcut

Occasionally, you may find that your Reprise Capture Extension keyboard shortcut (⌘/Ctrl + Shift + S) stops working.

In most cases, this happens because the shortcut has been overridden or reset by Google Chrome, your operating system, or another browser extension. Luckily, the fix is quick.

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Steps to Fix Keyboard Shortcuts

1. Close the Capture Extension

   • This ensures that when you re-launch it, new settings will apply.

2. Go to Chrome Extension Shortcuts

   • Open Chrome and type chrome://extensions/shortcuts in the address bar.

3. Locate the Reprise Capture Extension

   • Look for Reprise Product Capture in the list of installed extensions.

4. Check the Capture Shortcut

   • Find the “Capture the current page” option.

   • If no shortcut is listed, or if the shortcut doesn’t match your setup, click the pencil icon ✏️ to reassign it.

   • By default:

     • MacOS → ⌘ + Shift + S

     • Windows → Ctrl + Shift + S

   • You may also choose your own shortcut if you prefer.

5. Test the Shortcut

   • Try starting a capture again to confirm the shortcut is working.

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Why This Happens

Keyboard shortcuts can stop working for a few common reasons:

• Conflicts with another extension or application you recently installed.

• Chrome updates that unintentionally reset user preferences.

• Sync issues between Chrome profiles with different shortcut settings.

If this happens again, we recommend:

• Checking your extension shortcut settings first.

• Looking for possible conflicts between other extensions.

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Still Having Trouble?

If resetting the shortcut doesn’t fix the issue, please contact our support team ([e-mail]) and we’ll help troubleshoot further.