Custom Domain

Serve your Reprise demos from your own branded domain.

 

By default, your published demos are served on a Reprise domain: https://app.getreprise.com/launch/abc123/

 

With a custom domain, you can serve those same demos under your own brand:

https://demo.yourcompany.com/launch/abc123/

 

This provides a seamless, branded experience for your prospects and customers — no Reprise branding in the URL.

 

Prerequisites

• Access to your company's DNS settings (or your IT team who manages them).

• A subdomain you'd like to use (e.g., demo.yourcompany.com).

We recommend using a subdomain like demo. or tour. rather than a root/apex domain, as CNAME records work most reliably on subdomains.

 

Setup Steps

Add a DNS CNAME Record

In your DNS provider, create a CNAME record pointing your chosen subdomain to Reprise:

 

Type	Name	Target	TTL
CNAME	demo.yourcompany.com	app.reprise-custom.com	Auto

 

Point the record to exactly app.reprise-custom.com. Do not replace app with your own company name — this is a shared Reprise ingress domain.

 

If your account is hosted on a non-default shard, your Reprise contact will provide the correct target domain.

 

Notify Reprise

Once your CNAME record is in place, let your Reprise account team know the custom domain you configured (e.g., demo.yourcompany.com). You can do this by:

• Contacting your Customer Success Manager, or
• Emailing [e-mail]​

 

Wait for Provisioning

Reprise will complete the server-side configuration and provision an SSL certificate for your domain. This typically takes a few minutes to a few hours. Your Reprise contact will confirm once setup is complete.

 

Verification

Open a published demo link using your custom domain and confirm it loads correctly.

Using Custom Domain with Launch

Once your custom domain is configured, it is automatically applied when you launch demos from the library. If you need to launch a demo without your custom domain, click the dropdown arrow next to the Launch button and select Launch without custom domain. This serves the demo from the default Reprise URL instead.

You might want to launch without the custom domain when:

• Testing demos internally before sharing with prospects
• Sharing with team members who don't need the branded URL
• Troubleshooting domain or SSL issues

Frequently Asked Questions

Can I use a root/apex domain (e.g., `yourcompany.com`)?

 

We recommend using a subdomain (e.g., demo.yourcompany.com). Root domains don't support standard CNAME records. If you must use an apex domain, check whether your DNS provider supports CNAME flattening (e.g., Cloudflare, Route 53 ALIAS records) and reach out to Reprise support for guidance.
 

Can I use multiple custom domains?

 

No. Additional domains cannot be configured, and separate CNAME records are not supported.
 

Will my existing demo links still work?

 

Yes. Demos remain accessible on the default app.getreprise.com domain. The custom domain is an additional way to access the same content.
 

Is the connection secure?

 

Yes. Reprise provisions a TLS/SSL certificate for your custom domain automatically. All traffic is served over HTTPS.
 

How long does DNS propagation take?

 

DNS changes typically propagate within minutes, but can take up to 24–48 hours depending on your DNS provider and TTL settings.
 

Troubleshooting

Issue	What to Check
Site not loading / timeout	Confirm the CNAME record is correctly configured and has had time to propagate.
SSL / certificate error	Provisioning may still be in progress — wait up to a few hours. If the issue persists, contact Reprise support.
"Unknown domain" or error page	Reprise may not have completed the server-side setup yet. Confirm with your Reprise contact that configuration is complete.

 

Need Help?

If you run into any issues, reach out to your Customer Success Manager or email [e-mail].